Competance Terms & Conditions

Last updated: 24 August 2026

Section 1: Who we are

The Competance platform at competance.com (the “Platform”) is operated by Competance Ltd (“Competance”, “we”, “us”), a private limited company registered in England and Wales under company number 14555783, with its registered office at 63–66 Hatton Garden, London, EC1N 8LE, United Kingdom.

Contact: info@competance.com

Telephone: +44 20 457 907 11

Section 2: Definitions

Consumer

a natural person acting for purposes outside their trade, business, craft or profession.

Business Customer

a legal entity or natural person acting in the course of a trade, business or profession, including organisations purchasing access for their staff.

Customer

any Consumer or Business Customer that creates an account or purchases Products.

Products

the courses, learning paths, exams, certifications, downloadable materials and related services made available on the Platform.

User

any individual accessing the Platform under a Customer’s account or licence.

Contract

the agreement between Competance and the Customer, consisting of these Terms and, for Business Customers, any order form or quotation agreed in writing.

Customer Data

all information, data and content submitted by the Customer or its Users to the Platform.

Section 3: Applicability and acceptance

1. 3.1.These Terms apply to all access to and use of the Platform, all accounts, and all purchases of Products. By creating an account or completing a purchase, you accept these Terms.
2. 3.2.For Business Customers, deviating terms apply only if agreed in writing. The applicability of any purchasing or other general terms of the Business Customer is expressly excluded.
3. 3.3.Nothing in these Terms limits any rights that Consumers have under mandatory law, including applicable UK consumer-protection law. Where a provision of these Terms conflicts with mandatory consumer law, that law prevails for Consumers.

Section 4: Accounts and registration

1. 4.1.You must provide accurate and complete information when registering and keep it up to date.
2. 4.2.Accounts are personal. You are responsible for keeping login credentials confidential and for all activity under your account. Notify us promptly of any suspected unauthorised use.
3. 4.3.You must be at least 16 years old to create an account. If you are under 18, you must have permission from a parent or guardian to make a purchase.

Section 5: Products, courses and certification

1. 5.1.We make the Products available for the duration of the applicable access period as stated at the time of purchase or in the order form.
2. 5.2.Course content is updated on an ongoing basis to reflect changes in standards and regulations, including SOC 2, ISAE 3402, ISO 27001, NIS2, DORA and data-protection law. We may amend, restructure or replace course content provided this does not materially degrade the nature or quality of the Products.
3. 5.3.Where a Product includes an exam or certification, including GRCI-accredited certification, the applicable exam rules, attempt limits and validity periods stated on the relevant course page form part of the Contract.
4. 5.4.Completion certificates confirm participation and/or assessment results on our Platform. They do not constitute a government-recognised diploma unless expressly stated.
5. 5.5.The Products are training and educational content. They do not constitute legal, audit, assurance or other regulated professional advice, and completing them does not discharge your organisation’s obligation to comply with the laws and regulations applicable to it.

Section 6: Licence and acceptable use

1. 6.1.Upon payment, we grant the Customer a non-exclusive, non-transferable, non-sublicensable licence to access and use the purchased Products for the applicable access period and for the number of Users purchased.
2. 6.2.You shall not: (a) share account credentials or allow access by persons other than licensed Users; (b) copy, record, download, except where a download function is provided, distribute, publish or resell any Product or part of it; (c) use the Products to develop a competing product or service; (d) reverse engineer, scrape or systematically extract content from the Platform; (e) circumvent access or licence restrictions; or (f) use the Platform to send spam or to store or share unlawful, infringing or offensive content.
3. 6.3.If a User breaches these Terms, we may suspend or terminate that User’s access. For Business Customers, the Customer shall procure compliance by its Users and remains responsible for their acts and omissions.

Section 7: Prices, payment and taxes

1. 7.1.Prices shown to Consumers include VAT where applicable. Prices shown to Business Customers are exclusive of VAT unless stated otherwise.
2. 7.2.Payment for online purchases is due at the time of ordering via the payment methods offered at checkout. For Business Customers purchasing on invoice, the payment term is 30 days from the invoice date unless agreed otherwise.
3. 7.3.If a Business Customer fails to pay when due, we may charge statutory interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend access until payment is received.
4. 7.4.We may change prices for future purchases and renewals. For subscriptions, price changes take effect no earlier than the next renewal and will be announced at least 30 days in advance. If a Consumer does not agree, they may cancel before the renewal takes effect.

Section 8: Right to cancel (Consumers)

1. 8.1.Consumers purchasing at a distance generally have a statutory right to cancel within 14 days without giving a reason, subject to the exceptions below.
2. 8.2.For online courses and other digital content not supplied on a tangible medium, the right to cancel may be lost once you have expressly consented at checkout to immediate access during the cancellation period and acknowledged that you thereby lose your right to cancel, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have not given this consent and acknowledgement, access will start after the cancellation period expires or after you request early performance.
3. 8.3.To cancel, notify us within the cancellation period at info@competance.com, stating your order details. You may use the model cancellation form in the Annex to these Terms but are not required to. Where a refund is due, we will make it within 14 days using the same payment method, unless agreed otherwise.
4. 8.4.Where you requested that a service begin during the cancellation period and subsequently cancel, you may owe a proportionate amount for what was provided up to the moment of cancellation, where permitted by law.

Section 9: Subscriptions and Business Customer licences

1. 9.1.Where Products are sold on a subscription basis, the subscription runs for the initial term stated at purchase.
2. 9.2.For Consumers, renewal and cancellation terms will be stated clearly at checkout. A Consumer may cancel in accordance with those terms and any rights provided by applicable consumer law.
3. 9.3.For Business Customers, subscriptions renew automatically for successive 12-month periods unless either party gives written notice of non-renewal at least 60 days before the end of the then-current term, unless agreed otherwise in the order form.
4. 9.4.Either party may terminate the Contract with immediate effect by written notice if the other party materially breaches the Contract and fails to remedy the breach within 30 days of notice, or in the event of the other party’s insolvency, administration or liquidation.
5. 9.5.Upon termination, all access to the Products ends. Sections 7, 10, 12, 14 and 15 survive termination.

Section 10: Intellectual property

1. 10.1.All intellectual property rights in the Platform and the Products, including course content, structure, learning paths, assessments, video, graphics, software and trademarks, are and remain vested in Competance or its licensors. No rights are transferred to the Customer other than the limited licence in Section 6.
2. 10.2.The Customer retains all rights in Customer Data. The Customer grants us a licence to use Customer Data solely to provide and improve the Products and to comply with law.
3. 10.3.Any feedback or suggestions you provide may be used by us without restriction or compensation.

Section 11: Conformity, availability and support

1. 11.1.Products supplied to Consumers must comply with the applicable statutory requirements for digital content and digital services, including the Consumer Rights Act 2015. If a Product does not conform, Consumers are entitled to the remedies provided by law.
2. 11.2.We use commercially reasonable efforts to keep the Platform available but do not guarantee uninterrupted availability. We may suspend access temporarily for maintenance, security or technical reasons and will limit disruption where reasonably possible.
3. 11.3.The Platform is hosted on third-party infrastructure. You are responsible for the hardware, software and internet connection needed to access the Platform.
4. 11.4.Support requests can be sent to info@competance.com. We respond within a reasonable time on business days.

Section 12: Liability

1. 12.1.Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Nothing in this Section limits Consumers’ statutory rights.
2. 12.2.Subject to Section 12.1, our total aggregate liability towards a Business Customer under or in connection with the Contract is limited to the amounts paid by that Business Customer for the Products in the 12 months preceding the event giving rise to liability.
3. 12.3.Subject to Section 12.1, we are not liable towards Business Customers for indirect or consequential loss, including loss of profit, loss of business, loss of data or reputational damage.
4. 12.4.The Customer remains solely responsible for its own regulatory compliance and for decisions made on the basis of training content.

Section 13: Data protection

1. 13.1.We process personal data in accordance with applicable data-protection law, including the UK GDPR and the Data Protection Act 2018, and our Privacy Notice, which describes what data we collect, why we collect it, how long we keep it and your rights.
2. 13.2.For individual Customers, we act as controller for account and learning data.
3. 13.3.Where a Business Customer enrols its staff and we process Users’ personal data on its behalf, we act as processor for that data and the parties will, where required, enter into a data-processing agreement. International transfers of personal data will be made using safeguards required by applicable data-protection law.

Section 14: Confidentiality (Business Customers)

1. 14.1.Each party shall keep confidential all non-public information disclosed by the other party in connection with the Contract and use it only for performance of the Contract, except where disclosure is required by law or the information is or becomes public without breach.

Section 15: General

1. 15.1.Force majeure. Neither party is liable for failure to perform caused by circumstances beyond its reasonable control.
2. 15.2.Changes to these Terms. We may amend these Terms. Material changes will be announced at least 30 days before taking effect. For ongoing subscriptions, if a Consumer does not accept a material change, they may terminate the subscription before the change takes effect. Continued use after the effective date constitutes acceptance.
3. 15.3.Assignment. We may assign the Contract to a group company or in connection with a merger or sale of business. Business Customers may not assign the Contract without our written consent. Any assignment affecting a Consumer’s rights will be subject to applicable law.
4. 15.4.Severability. If any provision is invalid or unenforceable, the remainder remains in force and the invalid or unenforceable provision will be replaced, so far as legally possible, by a valid provision that most closely reflects its purpose.
5. 15.5.Notices. Notices may be given by email to the addresses on record and are deemed received on the business day of sending if sent before 17:00 UK time, or on the next business day if sent later.

Section 16: Complaints, governing law and jurisdiction

1. 16.1.Complaints can be submitted to info@competance.com. We aim to respond substantively within 14 days.
2. 16.2.These Terms and the Contract are governed by the laws of England and Wales.
3. 16.3.The courts of England and Wales have jurisdiction over disputes arising from these Terms or the Contract. If you are a Consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts. Consumers retain any rights they have under mandatory law to bring or defend proceedings in another competent court.